Privacy Policy

Last updated: April 2026

1. Introduction

This Privacy Policy explains how Lume collects, uses, and protects your personal data when you use our application or website. By using Lume, you consent to the practices described in this policy.

2. Information We Collect

• Personal information provided during registration (name, email, phone number)
• Booking information such as service type, date, and location
• Payment details processed through secure payment gateways
• Device and usage data such as IP address, browser type, and interaction patterns

3. How We Use Your Information

• Process and confirm bookings
• Improve app performance and user experience
• Send booking notifications, support messages, and optional promotional offers
• Verify payments and prevent fraudulent activities

4. Information Sharing

Lume does not sell or rent your personal data. Information may be shared in the following circumstances:

• With service providers (photographers, studios, models) to fulfill your bookings
• With trusted partners for payment processing and analytics
• When required by UAE law or by competent authorities

5. Data Security

We store your data on encrypted servers and apply industry-standard security protocols to protect against unauthorized access. However, no system is 100% secure, and users share data at their own risk.

6. Cookies & Tracking

Lume may use cookies or similar technologies to improve performance and analyze usage. You can disable cookies in your browser settings, though some features may not function properly.

7. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your account or personal data (where legally permitted)
• Opt out of marketing communications

8. Children's Privacy

Lume's services are not directed toward children under 16. We do not knowingly collect personal information from minors.

9. Third-Party Links

Lume may contain links to external websites or apps. We are not responsible for their privacy practices. We encourage users to review their privacy policies before sharing data.

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted within the app and on the Lume website.

11. Contact Us

For privacy-related questions or requests, please contact us at support@lumemoments.ae